Thank you for shopping with Silly Zak’s. We strive to achieve excellence in every product we produce. If you are not completely satisfied with any product you purchased through our website, please call us during normal business hours at (541) 423-5055 to notify us of your concern within seven (7) days of purchase and we will be happy to provide you with website credit toward a future purchase (minus shipping/handling costs). Due to the perishable nature of our products, all refunds will be in the form of website credit (no cash refunds will be provided) and will be given upon receipt of returned merchandise. We don’t have control over the storage and handling of our products by our retail partners. Please address any concerns with a product purchased at a retailer, with that retailer. Thank you for being our loyal customer!